Who We Are
At Kiswaa, we deeply value the trust you place in our house and are fully committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our digital boutique or shop with us. By using our site, you agree to the terms of this policy and our dedication to your digital safety.
Information We Collect
When you browse our collections or place an order for a signature scent, we may collect personal details such as your name, phone number, email address, and shipping information. We also collect technical data including your IP address and device details to help improve your shopping experience. Additionally, when you make a purchase, your payment information is securely processed through trusted third party providers. We do not store or have access to your full payment card details, ensuring your financial privacy is absolute.
How We Use Your Information
The information we collect is used to fulfill your orders with precision, send delivery updates, and provide high level customer support. We also use this data to refine our website and personalize your journey with our brand. Occasionally, we may inform you of our latest perfume arrivals or exclusive invitations. Any communication from Kiswaa will always be respectful and relevant to your interests. We believe in building a trusted relationship with our clients, which includes only sending marketing messages if you have given us explicit permission to do so.
Third Party Sharing
Kiswaa does not sell, rent, or trade your personal information to any outside parties. However, in order to deliver your orders and operate with excellence, we may share limited information with essential service providers. This includes our delivery partners, payment processors, and communication platforms. These partners are carefully selected and are bound by strict confidentiality agreements to ensure your data remains secure and is used only for the intended purpose of serving you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide you with a smoother and more intuitive browsing experience. Cookies help remember your preferences, keep your shopping bag updated, and allow us to analyze how visitors interact with our artisanal collections. This data helps us continuously improve our services and digital presentation. You have the option to disable cookies through your browser settings, although doing so might affect some premium features or functionality on our website.
Keeping Your Data Safe
We take your data security as seriously as the quality of our perfumes. We implement a range of technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. While no digital system is completely foolproof, we constantly monitor and update our infrastructure to keep your information as safe as possible within our secure environment.
Your Rights and Choices
You have the right to access, update, or delete your personal information stored with us at any time. If you wish to unsubscribe from our promotional updates, you can do so with a simple request, and we will make sure your preferences are respected immediately. To request access to your data or make changes to your profile, you can contact our concierge team anytime.
Updates to This Policy
This privacy policy may be updated from time to time to reflect changes in our services, technologies, or legal requirements. Whenever we make changes, we will update the effective date so you always know when the policy was last revised. We encourage you to review this page occasionally to stay informed about how we protect your information and maintain the Kiswaa standard of privacy.
