These terms and conditions govern your interaction with the Kiswaa digital house and our specialized services. By accessing or shopping on our platform, you agree to follow the standards outlined below. If you do not agree with any part of these terms, we kindly ask you to refrain from using our website.
Use of Our Website
The Kiswaa website is intended for personal and non-commercial use. You agree not to misuse our services, attempt to bypass our security, or copy any of our digital assets without explicit permission. All text, product narratives, unique bottle designs, and logos are the property of Kiswaa and cannot be used or reproduced elsewhere without our written consent.
Product Descriptions and Availability
We take immense pride in the accuracy of our product displays. We make every effort to describe the scent profiles and bottle details exactly as they are. However, due to the nature of fragrance and digital screen differences, the actual product may vary slightly in appearance. All fragrances listed are subject to availability, and we reserve the right to modify or discontinue specific blends at any time to maintain our quality standards.
Pricing and Payments
All prices on our website are listed in Pakistani Rupees (PKR) and include applicable taxes. We reserve the right to update our pricing at any time to reflect the cost of our premium imported oils. Orders are only confirmed once payment is successfully processed. We offer secure payment options through trusted providers, and Cash on Delivery is available for our clients within Pakistan.
Order Processing and Delivery
Once your order is placed, you will receive a formal confirmation. We process most orders within one to two business days. While delivery timelines depend on your specific location, most of our clients receive their packages within 3 to 7 working days. We are not responsible for delays caused by courier partners or unforeseen events such as extreme weather or public holidays.
Returns and Exchanges
Your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within seven days of delivery, provided the bottle is unused and the original seal is intact. Any damaged or incorrect items must be reported to our concierge within 48 hours of arrival. Refunds or replacements will be issued based on a review of the returned item.
Cancellations
If you wish to cancel an order, please contact our support team immediately. Orders that have already been dispatched from our facility cannot be cancelled. For prepaid orders, the refund process will begin once the cancellation is approved by our team.
Intellectual Property
Every element of this website, including our storytelling, graphics, and fragrance names, is the intellectual property of Kiswaa. Any unauthorized use of our content is strictly prohibited and will be handled legally.
Limitation of Liability
Kiswaa shall not be held responsible for any indirect or incidental damages arising from the use of our products or website. While we strive to provide a secure and reliable digital experience, we do not guarantee that the website will always be uninterrupted or free from minor errors.
Changes to These Terms
We reserve the right to modify these terms at any time without prior notice. Any changes are effective immediately upon being posted. Continued use of our site following an update confirms your acceptance of the new terms.
Governing Law
These terms and conditions are governed by the laws of Pakistan. Any disputes related to our services shall be handled by the appropriate legal authorities within the jurisdiction of Pakistan.
